Some replies failing in IL Production

Resolved·Degraded performance

Replies worked normally again from 14:36 UTC. We now alert when error replies rise for any customer.

Mon, Oct 26, 2026, 10:36 AM

(1 week ago)

Affected components

Oct 25, 2026, 10:30 PM

Oct 26, 2026, 10:36 AM

Chat API

OpenAI

Updates

Resolved

Replies worked normally again from 14:36 UTC. We now alert when error replies rise for any customer.

Mon, Oct 26, 2026, 10:36 AM

Identified

From 02:30 UTC, some replies in IL Production failed because our AI provider refused connections, and those travelers received an error message. Most conversations were not affected.

Added retrospectively on 7 November 2026.

Sun, Oct 25, 2026, 10:30 PM(12 hours earlier)