Some chats stopped searching in IL Production

Resolved·Partial outage

From 15:24 UTC new chats searched normally again, after we reverted a configuration change. An alert for this now pages our on-call engineer.

Thu, Nov 5, 2026, 10:24 AM

(1 day ago)

Affected components

Nov 5, 2026, 08:05 AM

10:24 AM

Chat API

Updates

Resolved

From 15:24 UTC new chats searched normally again, after we reverted a configuration change. An alert for this now pages our on-call engineer.

Thu, Nov 5, 2026, 10:24 AM

Identified

From 13:05 UTC, a small number of chats with one customer in IL Production lost the ability to search for the rest of the conversation.

Added retrospectively on 7 November 2026.

Thu, Nov 5, 2026, 08:05 AM(2 hours earlier)