Searches failing in IL Production

Resolved·Partial outage

Searches worked again from 13:57 UTC on 30 October, after we corrected the configuration. We now alert when our AI provider cannot reach our search tools.

Fri, Oct 30, 2026, 09:57 AM

(1 week ago)

Affected components

Oct 29, 2026, 04:28 PM

Oct 30, 2026, 09:57 AM

Chat API

Updates

Resolved

Searches worked again from 13:57 UTC on 30 October, after we corrected the configuration. We now alert when our AI provider cannot reach our search tools.

Fri, Oct 30, 2026, 09:57 AM

Identified

From 20:28 UTC on 29 October, many searches in IL Production failed after the first step, because a network configuration on our side blocked our AI provider from reaching our search tools. Travelers could chat but did not get search results.

Added retrospectively on 7 November 2026.

Thu, Oct 29, 2026, 04:28 PM(17 hours earlier)