Slow package searches in IL Production

Resolved·Degraded performance

Package searches were back to normal speed from 11:09 UTC on 29 October, after we limited how many nearby airports a single search tries.

Thu, Oct 29, 2026, 07:09 AM

(1 week ago)

Affected components

Oct 20, 2026, 08:00 PM

Oct 29, 2026, 07:09 AM

Chat API

Updates

Resolved

Package searches were back to normal speed from 11:09 UTC on 29 October, after we limited how many nearby airports a single search tries.

Thu, Oct 29, 2026, 07:09 AM

Identified

From 21 October, about 8% of package searches for one customer in IL Production took longer than a minute, and travelers had to wait for their results.

Added retrospectively on 7 November 2026.

Tue, Oct 20, 2026, 08:00 PM(1 week earlier)