Replies failing in IL Production

Resolved·Full outage

Replies were back to normal from 07:27 UTC. The cause was again an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.

Tue, Oct 20, 2026, 03:27 AM

(2 weeks ago)

Affected components

Oct 20, 2026, 03:11 AM

03:27 AM

Chat API

Updates

Resolved

Replies were back to normal from 07:27 UTC. The cause was again an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.

Tue, Oct 20, 2026, 03:27 AM

Identified

From 07:11 UTC, replies to travelers in IL Production failed, and travelers received an error message instead of an answer.

Added retrospectively on 7 November 2026.

Tue, Oct 20, 2026, 03:11 AM(16 minutes earlier)