Replies failing in IL and US Production

Resolved·Full outage

Replies were back to normal from 20:11 UTC, after the prepaid balance with our AI provider was topped up. An alert for this now pages our on-call engineer.

Tue, Oct 6, 2026, 04:11 PM

(1 month ago)

Affected components

Oct 6, 2026, 03:51 PM

04:11 PM

Chat API

Updates

Resolved

Replies were back to normal from 20:11 UTC, after the prepaid balance with our AI provider was topped up. An alert for this now pages our on-call engineer.

Tue, Oct 6, 2026, 04:11 PM

Identified

From 19:51 UTC, replies to travelers in IL and US Production failed, and travelers received an error message instead of an answer.

Added retrospectively on 7 November 2026.

Tue, Oct 6, 2026, 03:51 PM(20 minutes earlier)