WhatsApp replies failing in IL Production

Resolved·Partial outage

Replies resumed at 06:40 UTC on 17 September, after the WhatsApp access token was renewed. We now alert when a WhatsApp token is about to expire or is rejected.

Thu, Sep 17, 2026, 02:40 AM

(1 month ago)

Affected components

Sep 16, 2026, 11:11 AM

Sep 17, 2026, 02:40 AM

Chat API

Updates

Resolved

Replies resumed at 06:40 UTC on 17 September, after the WhatsApp access token was renewed. We now alert when a WhatsApp token is about to expire or is rejected.

Thu, Sep 17, 2026, 02:40 AM

Identified

From 15:11 UTC on 16 September, travelers writing to one customer's WhatsApp number in IL Production got no reply. The web widget and the API were not affected.

Added retrospectively on 7 November 2026.

Wed, Sep 16, 2026, 11:11 AM(15 hours earlier)