Replies failing in IL Production

Resolved·Full outage

Replies were back to normal from 17:13 UTC. The cause was an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.

Mon, Sep 7, 2026, 01:13 PM

(2 months ago)

Affected components

Sep 7, 2026, 12:59 PM

01:13 PM

Chat API

Updates

Resolved

Replies were back to normal from 17:13 UTC. The cause was an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.

Mon, Sep 7, 2026, 01:13 PM

Identified

From 16:59 UTC, replies to travelers in IL Production failed, and travelers received an error message instead of an answer.

Added retrospectively on 7 November 2026.

Mon, Sep 7, 2026, 12:59 PM(14 minutes earlier)